Rapid urbanization challenges the way that municipalities work and a crucial part of that depends on the capacity of businesses to work with this agenda and respond in a positive, accommodating and collective manner. In so doing, cities must strike a balance between secure economic competitiveness in a national and global framework, environmental sensitivities, attractive business location for economic growth, and life quality for the citizens. Depending on their physical, political, economical and demographic structure as well as on their state of IT maturity, requirements for sustainability and business cases vary significantly.
As the role of Information and Communication Technology (ICT) within our societies develops, it is key to take into account the possibilities of using data to improve effectiveness. The existing segregation of current city stakeholders is why innovation around new business models in a connected context has not really progresssed. It is unlikely that much will change in the physical world, as we see it today. However, the way governmental entities, technology providers and citizens interact will change the way of living and working together.
Today industry is struggling with the business environment “Smart City” although aware that the challenges within the complex system of systems can only be solved in a collaborative holistic manner. There is an increasing interest on industry and governmental side to understand the customer “Smart City”.
Cities are the “living lab” of business models that will be state of the art in a couple of years time.